AirLink

Support & FAQ

Installation guides and answers to common questions. Still stuck? Email support@airlink-vpn.com.

Installation guides

Windows

  1. Download the AirLink installer (.exe) from the Download page.
  2. Double-click the downloaded file to start the installer.
  3. If a SmartScreen prompt appears, see the section below on how to continue.
  4. Follow the on-screen steps, then launch AirLink.
  5. Sign in, choose a server location and press Connect.

macOS

  1. Open AirLink on the Mac App Store and click Get.
  2. Launch AirLink from Launchpad or your Applications folder.
  3. Allow the VPN configuration when macOS prompts you.
  4. Sign in, pick a server location and press Connect.

Android

  1. Install AirLink from the store listing or the .apk on the Download page.
  2. Open the app and sign in.
  3. When prompted, allow AirLink to set up a VPN connection.
  4. Choose a server location and tap Connect.

iOS

  1. Install AirLink from the App Store (see the Download page).
  2. Open the app and sign in.
  3. Approve the VPN configuration when iOS asks for permission.
  4. Select a server and tap Connect.

Why does Windows show a security warning?

When you run a newly released application, Windows may display a SmartScreen message such as "Windows protected your PC". This does not mean the file is unsafe.

Microsoft SmartScreen builds a reputation score for each application based on how many users have downloaded and run it. Brand-new releases — even ones that are correctly digitally signed — start with little reputation, so SmartScreen may show a caution prompt until enough installs have accumulated. This is normal for legitimate new software and the warning goes away over time.

AirLink Windows builds carry an Authenticode digital signature — Windows displays the publisher as AIRLink — and we publish a SHA-256 checksum for every build so you can confirm the file is genuine before running it.

How to continue installing

  1. If you see the blue SmartScreen dialog, click More info.
  2. Confirm the publisher is shown as AIRLink.
  3. Click Run anyway to continue the installation.

If you would like to verify the download first, follow the checksum instructions below.

Verifying the SHA-256 checksum

This applies to the builds we distribute directly — Windows and Android. The iOS and macOS apps are installed from the App Store and signed by Apple, so no manual check is needed.

On Windows, open PowerShell in the folder with the installer and run:

Get-FileHash .\AIRLinkVPN-Setup-x64.exe -Algorithm SHA256

On macOS or Linux (to check the APK), run:

shasum -a 256 AIRLink.apk

Compare the output with the SHA-256 value published on the Download page. If they match, the file is intact and unmodified.

Frequently asked questions

How do I connect for the first time?

Install AirLink for your platform, open the app and sign in. Choose a server location from the list and press Connect. When the status shows "Connected", your traffic is encrypted.

Which operating systems are supported?

AirLink is available for Windows 10/11, macOS 12 or later, Android 8.0 or later, and iOS 15 or later. See the Download page for exact requirements.

What should I do if I can't connect?

Try these steps in order: check that your internet works without the VPN; switch to a different server location; disconnect and reconnect; restart the AirLink app; make sure the app is updated to the latest version. If the problem continues, email support@airlink-vpn.com with your platform and app version.

Why does Windows show a security warning during install?

New signed applications temporarily show a SmartScreen prompt while they build reputation with Microsoft. AirLink builds are digitally signed and Windows shows the publisher as AIRLink. See the full explanation above for how to continue.

How do I verify that my download is genuine?

For the builds we distribute directly (Windows and Android), the Download page lists a SHA-256 checksum: compute the hash of the file you downloaded and compare it to the published value. The iOS and macOS apps are distributed through the App Store and signed by Apple. Commands are listed in the verification section above.

Does AirLink keep logs of my activity?

No. We do not record your browsing history, DNS queries or the destinations you connect to. See our Privacy Policy for the full details of what we do and do not collect.

How do I uninstall AirLink?

Windows: open Settings → Apps → Installed apps, find AirLink and choose Uninstall. macOS: quit the app and move it from Applications to the Trash. Android / iOS: press and hold the app icon and choose Uninstall / Remove App.

How do I change or cancel my plan?

Manage your subscription from your account settings in the app. If you subscribed through an app store, manage the subscription in that store's account settings. For help, contact support@airlink-vpn.com.

How do I contact support?

Email support@airlink-vpn.com. Please include your platform (Windows, macOS, Android or iOS) and the app version so we can help faster.

Contact support

Can't find what you need? Email support@airlink-vpn.com and we'll get back to you.